Terms of use
Terms and Conditions
All offers and quotations issued by FullCentra are non-binding until the moment upon which they are accepted by the customer. The agreement becomes effective as soon as the customer has signed the agreement and returned it to FullCentra within 30 days. The customer is bound by the terms of the agreement with regard to any service orders they place or order confirmations they send out. The agreement shall replace all previously concluded verbal and/or written agreements on the same Project. As soon as the signed contract is received, the Project can start being carried out.
Termination of a Service Contract
Cancellation is only possible by registered letter with proof of receipt. FullCentra will make every effort to limit additional charges in the event of cancellation, but it will still claim payment for all incurred costs and obligations.
Service Delivery and Implementation
Any delay in project delivery does not give the customer the right to cancel the contract, receive damage compensation, or have the price reduced.
The delivery period may be extended if the customer continues to be in default of its obligation to supply information, documents, originals, or photographs (in due time) and/or if the customer makes further orders.
Prices
The suggested prices do not include VAT. Each project receives a thorough written price quotation prepared in advance that takes into account its run length, level of difficulty, and urgency.
All additional tasks that are outside the purview of this agreement must be quoted separately and will be billed separately as well.
All services invoiced to FullCentra by third parties in connection with the execution of the Project for the customer are subject to an additional fee.
Payment Terms and Conditions
Invoices from FullCentra are payable in cash within 30 days. Notification of any disputes must be made to FullCentra by registered letter within 15 business days of sending the invoice. Under no circumstances can a dispute justify a postponement or suspension of payment.
All invoices are payable on their expiration date by bank transfer to FullCentra’s account.
If the customer does not proceed to make the payment within 7 days following receipt of a warning to do so by FullCentra, the customer will owe FullCentra negligence interest at the interest rate set in Article 5 of the Law of 02 August 2002 on Combating Late Payment in Commercial Transactions, plus a fixed sum of $500 to cover the cost of debt collection. FullCentra reserves the right to suspend the further fulfillment of its obligations until the customer has paid the overdue invoices.
If the customer fails to comply, in full or in part, with one or more of its obligations arising from this agreement (such as non-payment of an invoice), FullCentra is entitled to terminate the contract with immediate effect and/or block access to the services, in full or in part, temporarily or otherwise, without the customer being able to claim a refund for advance payments or any compensation for damages.
In addition, if the client requests or accepts a settlement plan, or more generally if the customer is declared in a state of bankruptcy, FullCentra is legally permitted to cancel the agreement immediately and without further notice.
Intellectual Property Rights
FullCentra agrees that all information provided by the customer remains the latter's property and will be returned upon termination of the agreement without being copied. The parties agree that all information and products created by FullCentra and all intellectual property rights linked to them are and will remain the property of FullCentra, even following the termination of this agreement.
Suspension and Termination of the Agreement due to Non-fulfilment
If a party is guilty of serious non-fulfillment of the agreement and fails to correct this within 14 days of receipt of a notice of default sent by registered letter, the other party has the right to either (i) suspend the contract until the first party has met its obligations or (ii) terminate the contract with immediate effect.
Any failure to pay an invoice by the due date will always be regarded by FullCentra as a serious breach of the contract.
When the contract is terminated due to non-fulfillment, FullCentra will immediately demand payment for all costs and obligations already incurred. Any advance payment made will in any case be retained by FullCentra.
However, each party agrees to give the other a reasonable amount of time to fix any issues and to always try to reach a resolution outside of court.
Confidentiality
Even after the agreement has terminated, the Parties are obligated to protect the secrecy of any business, technical, and trade secrets they have learned from the other party and to keep them to themselves, using them only to carry out the terms of the agreement.
Reference
The client gives permission for the project that FullCentra carried out on their behalf to be included in the portfolio that FullCentra keeps for the purpose of giving client references.
Force Majeure
Situations of force majeure, such as strikes, public unrest, administrative measures, and other unexpected events over which FullCentra has no control, will release FullCentra from its obligations for the duration of the nuisance and for as far as it extends, without any right on the part of the customer to a reduction in price or compensation for damages.